Navigate the risky business of nonprofit borrowing

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Sep 18, 2025 | Audit, Business Tax, Nonprofit

QuickBooks Online can boost your profitability—if you take full advantage of some of its more effective tools.

We like QuickBooks Online for a lot of reasons. It’s designed for small business owners, not accountants, so its language and processes are understandable. It offers all the tools you need to manage your income and expenses. It provides tools for tracking inventory, creating projects, and running payroll. It generates reports. Plus, it’s highly customizable, so no matter what kind of business you own, you can make it work for you

QuickBooks Online’s bookkeeping capabilities can ensure that you get the numbers right, but its benefits go beyond that. Many of its tools can actually help you make changes to improve your company’s profitability if you commit to using them regularly. Try incorporating these five features into your regular workflow for three months and see how they can:

1. Improve Customer Relationships

Your customers are good, and it’s often well-worth your time to cultivate good, long-lasting relationships with them. If you haven’t seen their name on an invoice for a while, send them a friendly, personalized email offering a one-time discount. Or tell them about new products and/or services that they might like. And don’t neglect your best customers. Let them know occasionally that you appreciate their business by sending them a freebie.

QuickBooks Online provides exceptionally detailed customer records that can give you quick insight into your customers’ history, their current status, and future opportunities. Beyond basic contact information, customer records offer comprehensive transaction lists and activity feeds that document your interaction with them. You can take notes and assign tasks, browse projects you’ve done for them, and see their current open balance and any missing payments. Connect Gmail or Outlook to QuickBooks Online, and you’ll be able to store conversations with them right in their records. You’ll find customer records by clicking the Home button in the toolbar, then Customer Hub, then Customers & Leads.

Sales by Customer

Maintain your customer records diligently, and QuickBooks Online can serve as a customer relationship manager (CRM). The Sales by Customer report can be a big help here.

2. Help Maintain Smart Inventory Levels

If you sell products, you know what a balancing act inventory management can be. Carry too much and you may be tying up more money than you need to. Cut your levels too close, and you risk not being able to fulfill some orders – and maybe even losing customers.

QuickBooks Online can help you track your inventory so you can minimize those problems. You’ll know instantly when you go to the inventory home page which stock levels are low, what your best sellers are, and whether there are any open sales orders or purchase orders. Inventory records provide details about each item. They also tell you what the quantity on hand is and whether any are on purchase order or sales order, as well as the reorder point that you set. Reports that are helpful here include Inventory Valuation Summary/Detail and Sales by Product/Service Summary and Detail.

To see inventory pages in QuickBooks Online, click All apps in the toolbar, then Inventory.

3. Accelerate Customer Payments

This is probably the most formidable problem that small businesses face. How do you get your customers to pay on time? You can, for example:

  • Charge late fees.
  • Decrease the number of days until the due date.
  • Offer a small discount for early payment.

Probably the best way to encourage timely remittances is to allow customers to pay electronically. You’ll need to set up a merchant account through QuickBooks Payments. Customers will be able to pay directly through an invoice, on site or in a store, or digitally (ACH and credit/debit cards, Apple Pay, PayPal, Venmo, etc.). Transaction fees will apply.

Payment methods

You can speed up payments by giving customers more convenient, faster options.

4. Improve Your Cash Flow

It all comes down to how much is coming in vs how much is going out. Keeping a close watch on your cash flow is critical. Positive cash flow is not the same thing as profitability, but the two are, of course, closely related. QuickBooks Online provides ways for you to monitor this. Click the Home button in the toolbar and scroll down until you see the Cash Flow graph. This will give you a quick look at todays and your historical cash flow. If this snapshot doesn’t mean anything to you (and it may not; it’s pretty simple), we can analyze your situation by running and analyzing QuickBooks Online’s report, Statement of Cash Flows.

5. Keep Track of Your Digital Paperwork

How do you keep track of what invoices have been paid? You can always run a report that you should be running regularly: Accounts Receivable Aging Summary. This will spell out who owes you money and who is late sending it in. Though you can customize this report, the default view will show you a list of customers’ (and related jobs’) names with six additional columns showing whether they’re up to date or a certain number of days (by range) late: Current, 1-30, 31-60, 61-90, 91 and over, and Total.

You can also see a visual of your outstanding customer payments. Click Home, then Sales & Get Paid, then Sales transactions. Colored bars at the top of this page show you how much money is tied up in Estimates, Unbilled income, Overdue invoices, Open invoices and credits, and Recently paid. Click on any bar to see a list of related transactions below.

Final Thoughts

QuickBooks Online can, in many small ways, help you achieve profitability, but it takes diligence on your part. If you’re not already taking these five steps regularly, try to work them into your accounting workflow. Taken together, along with the other things you do to get profitable and stay profitable, you should see your smart use of QuickBooks Online pay off. If you have questions, please reach out to our QuickBooks team to learn more.

Reminder

Don’t forget that QuickBooks Desktop will be sunsetting in May of 2027, making now an important time to switch over to QuickBooks Online if you haven’t already. Please reach out to us to schedule a consultation to learn more.
 

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Should your not-for-profit apply for a loan? Perhaps you want to buy new equipment or build an extension to an existing facility. Maybe your nonprofit generates revenue unevenly or you need help to recover from a financial blow.

For-profit companies often borrow extensively to grow, but they also generally produce reliable cash flow with which to repay debts. Loans to nonprofits can be riskier for both the lender and the borrower. Before your organization commits to applying for a loan, anticipate lender scrutiny and perform careful due diligence.

Cons and pros

The primary drawback to any loan is that you must pay it back. And, of course, you’ll have to pay interest. Rates for nonprofit loans tend to be higher than those for businesses because nonprofits often pose greater risk. Also, other expenses associated with loans (for example, appraisal charges, closing costs and attorneys’ fees) can add up quickly. And your nonprofit may be required to make a significant down payment.

However, once you’re approved for a loan from a reputable lender, you know you’ll get the funds. Also, applying for a loan may require less time and effort than fundraising, wooing major donors or seeking grants.

Loan options

Your funding needs and financial situation will help dictate the type of loan you should apply for. Common options include:

Lines of credit. Does your nonprofit typically experience revenue peaks and dips throughout the year? This can lead to cash flow crunches. In such situations, a revolving line of credit may be suitable.

Bridge loans. Sometimes cash flow issues can arise less predictably. A previously reliable funding source might dry up or a natural disaster could hit when cash reserves are low. In such circumstances, consider a bridge loan, which typically lasts no longer than one year.

Long-term loans. Standard loans with extended repayment schedules can be an option for major purchases or projects. You may want to finance a project with a capital campaign. However, campaigns can take longer than anticipated. A long-term loan can help you avoid delays while you continue fundraising.

Sometimes, nonprofits encounter opportunities that require prompt action — for example, office space you’ve had your eye on suddenly becomes available or you want to merge with a mission-similar organization. Both bridge loans and long-term loans may prove useful to finance such opportunities.

Preparing your application

Once you determine your financing needs, you’ll need to apply for the loan. Lenders generally ask about plans for any loan proceeds. They’ll require you to provide:

  • Several years of tax filings and audited financial statements,
  • Reports of pledges, receivables, accounts payable and outstanding debt,
  • A description of major funding sources, and
  • A board resolution approving the loan.

You may also need to submit information about your organization’s history (including articles of incorporation and bylaws), management and board of directors, short- and long-term strategic plans, and programs. Lenders often ask for cash flow projections showing a repayment plan as well.

A demanding process

Obtaining a loan can be a long and demanding process, and some nonprofits simply won’t qualify. Higher interest rates also mean borrowing can be expensive, particularly if your lender considers your organization a risky bet. Contact us using the form below for help applying for loans and to discuss other, potentially more accessible, financing options.

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